Customer Success Story: Dealing with the Dreaded Inspector, Part 1
Tales of suspense – As told by Al and Mike, Action Sales Reps
You could hear the panic in his voice. It was around 2:30pm on a balmy Friday afternoon in Chicago-almost the start of the weekend-when I answered his call: one of his customers was up for an inspection by the FDA and they had several violations that needed to be fixed…by that following Monday morning. He had 20 doors and docks that needed to be sealed. He required 20 Zebra Brushes and 20 Dock Seal Kits.
He was in a real bind-was there any way we could get all the product assembled and delivered to him by the next morning, so he could work over the weekend to get the job done? To make a long story (and weekend) short, we did, he did, the plant passed inspection, and his client was extremely pleased with his effort.