Testimonials
Trusted by Dealers, Manufacturers, and National Accounts
From fast turnaround to custom-engineered solutions, these stories show how Action Industries helps partners solve real-world challenges and keep jobs moving.
What Our Customers Say
Direct feedback from partners who rely on Action Industries every day:
On behalf of myself and the National Accounts Group at DH Pace:
Our partnerships with trusted vendors are critical to the success of our operations – and Action Industries has consistently proven to be one of the best. Their reliability, quality of service, and commitment to excellence have made them one of our preferred vendors year over year.
We’d especially like to recognize our representative, Josh, whose positive and proactive attitude sets a high bar. Whether it’s helping to resolve order issues quickly or simply being responsive and easy to work with, Josh has been an outstanding partner and an extension of our own team. His dedication ensures we stay on track and maintain exceptional service to our own customers at a national scale.
We truly value our ongoing relationship with Action Industries and look forward to many more years of successful collaboration.
Eric H. | National Accounts Materials Manager
DH Pace National Accounts - Security Solutions Group
Customer Case Studies
How Action Industries helps customers solve challenges, improve efficiency, and deliver better results.
Boosting Efficiency and Customer Satisfaction for Midwest Garage Pros
Midwest Garage Pros | Midwest / Columbus, OH
30% Faster Turnaround
Service calls & installs
20% Fewer Order Errors
Portal & fulfillment improvements
Scalable Growth
Expanded service area without added complexity
Situation
Midwest Garage Pros, a growing garage door dealer and service provider in the Midwest, was facing increasing pressure to deliver faster installations and repairs while maintaining high quality customer service. Their team struggled with inconsistent inventory availability, long lead times for parts, and difficulty sourcing specialized weatherseals and hardware. These challenges were beginning to impact their reputation and limit their ability to scale.
Solution
To address these issues, Midwest Garage Pros partnered with Action Industries, a trusted supplier of garage door parts, weatherseals, and accessories. Action Industries provided:
• Streamlined online ordering through their dealer portal, reducing time spent sourcing products.
• Reliable inventory access with fast shipping and consistent stock of high-demand items.
• Expert support to help identify the best product solutions for both residential and commercial jobs.
• Custom weatherseals and brush seals that enhanced the quality and durability of installations.
Outcome
After integrating Action Industries as their primary supplier, Midwest Garage Pros saw immediate improvements:
• 30% faster turnaround on service calls and installations, thanks to faster access to parts.
• 20% reduction in order errors due to Action’s easy-to-use dealer portal and dependable fulfillment.
• Enhanced customer satisfaction, with clients noting better door performance and cleaner installations.
• Significant growth capacity, allowing the company to expand its service area without adding complexity to its supply chain.
"Partnering with Action Industries has been a game changer for our business. Their fast shipping, reliable inventory, and top-notch support have allowed us to deliver better service, faster. We've been able to grow without the usual supply headaches—Action makes it easy."
Mike R. | Owner
Midwest Garage Pros
Driving Cost Savings and Operational Efficiency Through Supply Standardization
GarageCo
10% Lower Parts Spend
Standardized pricing & consolidated purchasing
Enterprise-Wide Spend Visibility
Clear, centralized reporting
Streamlined Procurement Operations
Fewer vendors, simplified ordering, more reliable fulfillment
Situation
GarageCo, a rapidly growing family of 10 independent garage door dealership brands across multiple markets, had each brand managing its own purchasing, suppliers, and processes. While this autonomy supported local flexibility, it created enterprise-level challenges—like inconsistent product selection and pricing, limited visibility into total spend, and a high administrative burden from managing multiple vendors, orders, deliveries, and invoices. As GarageCo scaled, leadership needed a more unified procurement approach that preserved brand-level operations while improving efficiency and cost control.
Solution
GarageCo partnered with Action Industries to implement a Supply Standardization Program, designating Action as the primary parts distributor across all 10 brands. Action Industries provided:
• A standardized, approved product portfolio to simplify purchasing and ensure consistency across brands.
• Centralized purchasing visibility to enable enterprise-wide reporting, spend analysis, and better decision-making.
• Streamlined ordering, delivery, and invoicing to reduce administrative workload and improve order-to-delivery speed.
• Consolidated buying power to unlock more competitive pricing and consistent cost controls across the organization.
Outcome
Since implementing the Supply Standardization Program, GarageCo has achieved measurable savings and operational improvements:
• 10% reduction in overall parts spend through standardized pricing and consolidated purchasing.
• Additional soft savings from fewer vendors to manage, less administrative work, and more reliable fulfillment.
• Improved financial and operational visibility with an enterprise-wide view into purchasing behavior across all 10 brands.
• More efficient day-to-day operations for branches and technicians with consistent products, predictable deliveries, and simpler ordering.
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